TERMS AND CONDITIONS By taking advantage of Sensohive Technologies ApS. services and products you accept the following business & subscription conditions and terms of trade.
Sensohive Technologies ApS.
Ejlskovsgade 13, 1th.
5000 Odense C
BUSINESS & SUBSCRIPTION CONDITIONS By taking advantage of Sensohive Technologies ApS. services and products you accept the following business and subscription conditions for products and services to business customers. Read them therefore thoroughly.
- General provisions
1.1 By ordering the services, products and the use of software in Sensohive Technologies ApS. (hereinafter referred to as supplier) agree to buy (hereinafter called Customer) this business and subscription service. Acceptance is done by ticking the registration or purchase. Acceptance of conditions can also be done by sending conditions with offers by mail. If the offer is accepted while the Supplier’s business and subscription service
1.2 The supplier has the right to change the Business & subscription service. The existing business & subscription conditions are accepted by the Customer before an agreement concluded between supplier and customer. After receiving customer current business and subscription each time the supplier sends the invoice out via e-mail. The Customer shall at all times to keep abreast with the current business and subscription service.
- Acceptance of the subscription conditions
2.2 Upon the Customer registration and entering the card details, the Customer agrees that the Supplier may withdraw the agreed amount periodically in accordance with the selected product. When you obtain subscription supplier renew it automatically to the Customer in writing cancel it at Supplier’s support department or via the online form after login.
2.3 By using the Supplier’s software and hardware is achieved only involves the right. Any order of products and services from the supplier happens at Customer’s consent, expressed by ticking the business and subscription service. For a subscription to be set up the number of users that each subscription prescribes, but only one legal entity must apply it. If the customer has signed up for automatic payment, the Customer may change its card details so they always kept updated.
3.1 All material present on the Supplier’s website including software owned supplier. All material supplied by the Supplier but which is available at the Customer including hardware, belonging to the Supplier. This applies to designs, texts, functionality and overall impression. If the customer wants to quote or otherwise mention supplier, please Customer prior request the Supplier written permission.
- The supplier’s performance
4.1 The supplier has developed a product and a service that will be helpful for the customer to monitor the situation whereby sensitive resources stored. The service and the system has the chance to notify the client / user in the event that cooling is not in accordance with the customer’s requirements. Taken in this connection a number of reservations which are described carefully in its technical description. In addition, the supplier no obligations to the Customer.
- Identity and payment responsibility
5.1 By registering with supplier joins client with correct information about the identity and validity, and ensures that information about the customer is truthful.
- Price and payment terms
6.1 All prices are quoted in Euros and are given without VAT. Changes in exchange rates, taxes, insurance, net price index, shipping and procurement costs means that the supplier may adjust prices so that the Supplier.
6.2 The payment is an annual payment, and especially just case can be selected monthly prepayment.
Automatic Card Payment
6.3 The supplier imposes fees on a number of services (such as customer pays by credit card charged a fee between 1.5% and 0.0% of the purchase amount a dependent of the given debit cards). This appears clearly if the Customer had to order this. Premium Rate done in accordance with the Supplier’s then-current prices.
6.4 As a result of the Supplier service draws supplier’s payment service provider automatically an annual or monthly amount based on customers’ choice installment period for the subscription. At each payment pulled the given subscription price as well as 1.5%. transaction.
6.5 It is the responsibility themselves to denounce a possible. agreement with the Nets, if credit card payments are not to be used anymore. At the annual payment, you obtain a discount. Selecting the annual payment, the money can not be refunded at a cancellation of the purchase.
6.5 The invoice shall be sent via and the supplier is entitled to charge a debit or invoice fee for payment. The fee is 3% of the subscription price. The invoice has 14 days to pay from the delivery. The invoice can be paid via the Customer’s own bank or online by credit card, via the supplier’s payment service (Paylike).
- Competition and rights
7.1 Upon registration with the Supplier you acknowledge that you are not in competition with the supplier or work for companies that are in competition with the supplier. In competition with defined know you work in or own a company that sells temperature sensors or IT systems / web pages for monitoring temperature and humidity. All software, design, architecture, text, etc.. is protected by copyright while names and proprietary terms are used trademarks. Sensohive Technologies is also a registered trademark and are listed by the Patent Office. Any violation of this will be prosecuted, and demands for payment will take place. The supplier has rights to the software. The supplier may assign its obligations to third parties under the same business & subscription service.
- Responsible use of service
8.1 The service may be used only for personal use. This means that the customer may not resell or otherwise use the service commercially. The customer is responsible for that service will not be used for illegal or unethical purposes. The customer is responsible for only the wireless sensors that use the Supplier’s Secure Internet point.
8.2 The service can be used only in Denmark. For use in other countries, the conclusion of a special agreement in writing with the Supplier.
8.3 In case of serious breach of this Agreement can and should the Supplier terminate the agreement and block all traffic on the Supplier’s services. If the service is used for illegal actions, this will be reported to the police.
9.1 All payments from customer to supplier takes as a starting point by automatically advance payment when the customer registers his payment. If payment is not made by the specified due date, this could result in the imposition of additional recovery costs, including interest and penalty charges that strain Customer. Late payments accrue interest from the due date of 2%. commenced month and a fee of 100 kr. per. reminder. Recovery will be initiated without prior notice. If the case as part of the collection handed over to the lawyer, the lawyer or the Supplier may require additional collection charges. Failure to comply with the Supplier’s terms terminated cooperation immediately. The supplier has the right to close the Customer’s access to software and hardware, if payment is not made on time. Closing and locking the Supplier’s side
9.2 The subscription can be closed if you make yourself guilty of material breach of contract, such that: Important information from the customer to the supplier is inaccurate or false Customer does not pay outstanding amounts despite reminders customer is insolvent or if the supplier has legitimate reason to assume that the customer is insolvent or authorities requests. The subscription is used in violation of sections 7 and 8. The customer, despite Supplier’s notes thereon, using software / hardware in a way that may damage or other disadvantages for Supplier or any third party, for example. Using the software / hardware conflict with laws or government regulations.
9.3 The customer has no right to tax or subscription reduction of the time, the subscription will be closed or blocked
- Limitation of Liability
10.1 The supplier reserves the right to programming errors and server crashes. In case of updating software or equipment supplier has the right to disable access for a limited period, which will typically happen where fewest customers will be affected by it. Access to the Supplier’s software to continuous development and supplier access the software as it is available and without warranty. The supplier can not be held liable for direct or indirect losses – including lost profits, lost income, damages or fines – has happened in connection with the use of Supplier’s software and hardware. The supplier is also not responsible for hacker attacks, viruses, bugs in browsers, breakdowns of cooling units or other forms of force majeure. It is Customer’s responsibility to ensure that all accounting is done in accordance with the Annex, which is transferred between the Customer and the Supplier. The supplier advises not in proper storage of temperature-sensitive resources, but help with questions that can be documented in guidelines and other best practices (including GDP – Executive Order on Good Distribution Practice). However, it is Customer’s responsibility to check for whether this is correct.
10.2 The Customer is responsible to take local backups of your needs by feature present in the software under the export function
10.3 It is the Customer’s responsibility to inform the Vendor change of: address, phone numbers, cell phone numbers, address, CVR no. And other personal information that may be associated with the account and which is relevant for payment, integration with external parties, and more.
- Data management
11.1 database users including Customer data controller under the Personal Data Protection Act, and the Supplier’s data processor on behalf of the data controller. The supplier is included to the extent necessary data processor agreements with users
11.2 The supplier makes the data processor on behalf of the data controller ongoing security checks in the database
11.3 The customer has the opportunity to create integration with a third party supplier has partnered with. By activating the integration Customer agrees to all collected data, in addition to payment information be disclosed to the third party. The integration can always be disabled again. All data as of outstanding period has been passed to the third party, the Supplier no longer liable for and the Customer is held responsible to the third party handle the data properly.
11.4 The supplier regularly collects information on using behaviors when client and other users use the Supplier’s website, software and hardware. This data collection is anonymous and used for the purpose of optimizing services and interior design of the software.
Confidentiality and security
11.5 All data entered into the Supplier software, to proceed without further access to others. The supplier thus treats all data with confidentiality. All pages use SSL encryption. The supplier has brought the software with high security and securely to prevent unauthorized access to this data.
- Delivery and installation
12.1 When the Supplier periodically maintain and replace equipment, this is done by letter and parcel post. Here is the Customer’s responsibility to ensure that the submitted application is received correctly, so it is not sent back. If the submitted application is returned to the supplier due. The customer is billed the customer for a new transmission. In the intervening period, the Supplier may not be held responsible for the system function.
12.2 In connection with faults and repairs see section 15 comes new hardware usually within 2-4 business days. However, it may happen that the delivery pulls out due to the supplier, here the Supplier may not be held liable. By foreign purchases, this time however, be expected anymore.
12.3 In Denmark delivered our solutions typically with PostNord and GLS, but others may occur. Other carriers may occur when buying from other countries than Denmark
12.4 The customer buys during the subscription period Installation and introduction service agreed the exact delivery separately, which agreed a delivery time between the Customer and the Supplier via phone or email. Delivery time is expected to be in the period pm on weekdays. The delivery time can range from 1-4 weeks. However, it may happen that the delivery pulls out due to the Supplier, here the Supplier may not be held liable.
- The recycling and minimizing resource consumption
13.1 For the Supplier can meet our internal goal of minimizing resource consumption and reduce the environmental impact of the Supplier’s services and activities, the Customer must return the used hardware when the customer receives new hardware or terminate their subscription. Customer will receive periodic hardware, from once a year or less, for example. in the event that the supplier sends a new uncalibrated hardware or new-charged hardware. The customer will receive hardware that is not Brand, but can be re-used. This is by subscription (s) as well as during the subscription period
13.2 The supplier makes sure to clean everything hardware before recycling
13.3 The Customer is responsible to clean all hardware prior to use, as the supplier is responsible for the distribution, and thus can not ensure proper hygiene at the reception. The supplier can not be held liable for bacteria, viruses, M. M that has come with the delivery and placement hardware.
- Operating Hardware
14.1 The supplier is liable to drift system including hardware, which is a part of the acquired service. Hardware covers the following products: Wireless sensors, data logging devices, with given (e) sensor (s), for example. temperature sensor with Sigfox connection as data connection. Sensor accessories, as additional sensors or other enhancements to the wireless sensors. Secure Internet connection using the gateway solution. In the event of deficiencies in the hardware, the Supplier will submit as soon as possible replacement hardware, see section Troubleshooting and repair.
14.2 In the case where the supplier provides network and Internet connection;
- The supplier may use the 3rd party delivery networks. The supplier does not guarantee a total coverage in Denmark or other countries. There may be cases where there is no coverage due. Local conditions at the Customer or call Sigfox coverage from third party supplier of mobile networks. In this case, the Customer is entitled to terminate the subscription and the customer will be refunded the prepaid subscription. Set-up fee, payment fees and Installation and introduction of service, the Customer is not entitled to a refund.
- There may be times when you are not connected to the network, due to third-party maintenance of the sensor network, or product failure in the network modules or extradited gateway to connect. During these periods, the data will be locally on the wireless sensors, but will not be live on the web. It would not been possible to alert the customer or SMS if storage conditions are wrong (outside-setting alarm values). The customer will be notified of the lack of connection to the wireless sensors via SMS or if it has not been connected to the wireless sensors for more than 24 hours. The customer is the period without network connection will be responsible for controlling and documenting the storage conditions. In periods without network coverage Customer has no right to any refund.
- The supplier has the right at any time to use another third party for the provision of mobile networks / sensor networks, which in rare cases can mean that there is no longer adequate coverage at the Customer. In the event that the Customer can terminate the subscription and recover the prepaid amount for the remaining subscription period. The customer also has the option to switch to a new subscription option where the supplier does not supply network. In this case, the Customer will be reimbursed the outstanding prepaid amount for the remaining subscription period vs. The new subscription. Then the customer outdo
14.3 In the case where the supplier does not supply network;
- It is the Customer’s responsibility to connect the Wireless sensors correctly to the customer’s own wifi, and continuously ensure that changes add the wireless sensors if in any way change the wifi setup.
- In the event the Supplier has provided Introductory and Installation Service, only the Supplier’s liability to the connection between their own Internet connection and the wireless sensors have been established, but the supplier is not responsible for subsequent connection. The customer is responsible to add changes to the wireless sensors if in any way change the Internet access; setup.
- If there is no connection between the Supplier the wireless sensors and online software, the data will be locally on the wireless sensors, but will not be live on the web. It would not been possible to alert the customer or SMS if storage conditions are wrong (outside the indicated alarm values). The customer will be notified of the lack of connection to the wireless sensors via SMS or if it has not been connected to the wireless sensors for more than 24 hours. The customer is the period without network connection itself responsible for checking and document storage conditions and it is the Customer’s responsibility to debug the problem. In periods without network coverage Customer has no right to any refund.
14.4 Supplier undertakes not to provide online software that is optimized for a wide range of Internet browsers. The software is optimized for the latest version of Google Chrome, but the supplier can not be held liable for defects or downtime due to updates of Google Chrome.
14.5 When the supplier’s software is based online supplier can not guarantee 100% up. There might be cases where there is downtime, and the Customer can not access the system, do so the Supplier shall not be liable in any way.
14.6 The supplier uses a third party (Amazon Elastic Compute Cloud) for delivery of server capacity for hosting the online software and storage of all data. The supplier can not be held responsible for third-party downtime, security breakdowns or other errors.
14.7 Supplier’s wireless sensors have the ability to alert the customer by light indication on the front. In addition, the Supplier’s software to provide customer know if there has been an alarm. This can be done either via SMS or if the customer has enabled this feature properly.
14.8 The supplier does not deliver immediate alert. The system’s main purpose is documenting, and it is not to act as an alarm system. However, the system in the majority of cases the possibility to alert users via SMS or when the items below are met:
The wireless sensors are powered on and connected to a given wifi network. Wifi network (eg. Secure Internet point), connected to the Internet. 3rd party suppliers of server, service, and SMS service is in operation.
Customer’s own services and products operating properly and is in operation.
14.9 Even when all of the above conditions are met, there may be cases where SMS is and so do not reach the customer or are delayed. The supplier can not be held responsible for failure or delay alarms. Customer handling, cleaning and maintenance of the wireless sensors Customer is responsible for proper cleaning, the commissioning and during use. Customer must follow the enclosed instructions for proper handling, cleaning and maintenance
14.10 The customer made responsible and will replace the wireless sensors if they are damaged by handling, cleaning and maintenance, due to other methods used in relation. What supplier’s instructions indicate or due to other negligence of the Customer. The compensation amount corresponds to the list price for an annual subscription of the damaged device
14.11 It is recommended that the Customer regularly check that the wireless sensors operate properly, which can be done by actively pressing for the remote sensors activation button and check the feedback relation. What supplier’s instructions specify. 15th
Troubleshooting and repair
15.1 All inquiries regarding troubleshooting and repair shall be made by calling our support service. The supplier is obliged to begin debugging procedures as soon as possible after notification of errors. The fault direction will usually take place on weekdays from 9:00 to 16:00
15.2 The supplier can sometimes detect system errors for example. by lack of contact for hardware for longer periods, and will in most cases start debugging procedures
15.3 By and repairing faults Customer shall, as appropriate, assist in troubleshooting and debugging the hardware. If the problem is caused by defects in the hardware, the Supplier will submit replacement hardware and return label / postage for the failed hardware. It is Customer’s responsibility to properly wrap and return the failed hardware supplier. There may be cases where the replacement hardware is not in stock and will therefore result in a longer delivery time. The customer will be made aware of this via or SMS. The customer is in error period responsible for controlling and documenting storage conditions that can be made free of the Supplier’s software and therefore has no right to any refund, as long as the error period is less than 30 days
15.4 If the error is due to mishandling by the Customer, the Customer must pay for the repair and shipping. Including error during setup, see section event undetectable errors in the returnee hardware, the Customer must pay a study and re-kalibreringsgebyr 350 DKK / unit and shipping fee of 100 DKK.
- Termination of subscription and fixation
16.1 The customer may at any time terminate its ongoing subscription. In such a case will be withdrawn money from the Customer’s payment card before creating a new subscription subscription automatically renewed monthly or annually unless
16.2 The customer terminates the agreement in writing. Termination shall be in writing or by telephone to our support center, which will be confirmed subsequently by. mail. Upon termination returned the pre-paid amount is not, however, stop the subscription before the next payment.
16.3 Upon termination of the subscription after the 14 days to withdraw from the date of delivery the customer is obliged to return all Supplier’s hardware. Receives Supplier does not hardware within one month after termination fee for a similar list price for an annual subscription to the terminated subscription.
16.4 Upon termination obliges the supplier is not additional to the Customer.
17.1 Should the unlikely get to disputes shall be resolved by the Supplier’s statutory domicile.
Sensohive Technologies ApS. (hereinafter referred to as the Supplier)
Ejlskovsgade 13, 1th, 5000 Odense C
1.1 The customer must as a company to be registered in Denmark (excl. Faroe Islands and Greenland) to make a purchase from the supplier.
1.2 The customer must as a private person be 18 years old and have the registered address in Denmark (excl. Faroe Islands and Greenland) to make a purchase from the supplier.
1.3 All agreements are made in Danish.
- Delivery and installation
2.1 At The supplier is working according to the Customer’s orders that do not include Introductory and Installation Service, delivered within 3-5 days. However, it may happen that the delivery pulls out due to the supplier, here the Supplier may not be held liable. There are delivered only to addresses in Denmark, not to Greenland, the Faroe Islands and other countries.
2.2 In Denmark delivered our solutions typically with Post Denmark and GLS, but others may occur.
2.3 The customer buys Introductory and Installation Service Agreement, the exact delivery separately after purchase, which agreed a delivery time between the Customer and the Supplier by phone or. Delivery time is expected to be in the period pm on weekdays. The delivery time from completing purchases can range from 1-4 weeks. However, it may happen that the delivery pulls out due to the Supplier, here the Supplier may not be held liable.
- Payment and credit
3.1 All prices are quoted in euros and exclude VAT. Changes in exchange rates, taxes, insurance, net price index, freight and purchase costs means that the supplier may adjust prices so that the Supplier.
3.2 The payment is an annual payment, and in special cases can be selected monthly prepayment.
3.3 Client to pay any lump sum benefits in connection with the acquisition. To the extent Customer shall pay amounts more than what the customer pays in connection with the subscription, send the supplier charges you on this as further specified in the contract and subscription terms.
3.4 For payment with credit card, see Rules and subscription section 6. Price and Payment Terms.
4.1 By subscribing customer has 14 days to withdraw from the delivery date except for Introductory and Installation Service. Introductory and Installation Service cannot be undone, and of reversing the subscription with its introduction and installation service deducted from this amount the total purchase price to be paid back by the Supplier.
4.2 When the customer has given notice of withdrawal, the customer has the following duties: product must be returned without undue delay and no later than 14 days after the customer has given notice of its cancellation. The customer must send the hardware to supplier or deliver hardware from a person authorized by the Supplier. The customer must pay the cost of returning the hardware. The customer bears the risk of the product during the return to the supplier. This means that if the item is lost or damaged in transit, the Supplier shall not refund the purchase price, unless the hardware still has a sale value. In the latter case, the Customer will be liable for deterioration.
4.3 The customer does not lose his right of withdrawal, even though the hardware has been visually damaged or impaired because of use. The customer must however pay for any impairment of the goods if the Customer has dealt with the hardware in a different way than what was needed to determine the nature, characteristics and the way it works.
4.4 The customer must open the packaging and examine the hardware to determine the hardware nature, characteristics and the way it works. Customer must activate the device and test its features, but Customer may not place it in their storage devices, for example. in their fridge. You may not remove when the protection film, and shall not carry out a software configuration of the hardware in the system, among setup and activation of alarms.
4.5 If the customer has handled the hardware in a way that goes beyond what may be in a business, and it has led to a deterioration of the hardware value, making supplier deduction for depreciation. The depreciation is calculated as the costs associated with fixing up the hardware, which can then be sold again. If the hardware for repair, etc. cannot be sold again, in addition to repair costs deductible impairment in recovery.
4.6 The customer can see the instructions on how to regret in his confirmation at the bottom of this document. The customer is always welcome to call Sensohive Technologies’s Customer Service at
5.1 For the purposes of administration of the agreement and the current situation between supplier and customer, as well as for the use of statistics and transmission of material and newsletters, etc., if the customer has requested, the Vendor will process personal information about the customer such as: Name, Address, Phone number, and cVR number. or social security number. Information is used solely for the Supplier’s internal purposes and will not be disclosed to third parties.
Insight and opposition
5.2 The customer has with certain statutory limitations right to have access to the information which the Supplier processing and rectify such information. The customer also has the right to object to the collection and processing of this information. However, this may cause the Supplier does not have to continue to provide the services. Information stored up to 5 years after termination of the agreement.
5.3 Opposition or additional information about the company’s treatment of information can be made by contacting: Sensohive Technologies ApS., Ejlskovsgade 13, 1th. 5000 Odense C, mail: firstname.lastname@example.org, telephone: 30207550
5.4 All information is protected against unauthorized access. The supplier shall keep your data safe but unencrypted. Information is transmitted externally using Secure Sockets Layer (SSL) encryption.